A software program with built-in data and artificial intelligence that automates chats is known as a WhatsApp Chatbot or Live Chat. It is especially made for companies who want to use the encrypted WhatsApp platform for conversational commerce.
The WhatsApp chatbot can not only replicate human conversational patterns with accuracy, but it can also maintain a consistent tone and brand identity throughout the exchange. This is particularly crucial for e-commerce because the bot can interact with clients in an efficient manner and reduce a great deal of work for customer service, marketing, and sales.
The WhatsApp Chatbot guarantees that users receive prompt responses by promptly identifying and answering the most frequently asked questions.
Improved CRM integrations are made possible by the API. This implies that your chatbot can access client information (if granted authorization), providing more efficient and tailored service.
Chatbot platforms for WhatsApp are able to send out timely notifications and promotions, which immediately translates to better engagement and potential purchases, thanks to the WhatsApp Business API.
One of the best things about the API is that it makes sure your WhatsApp Chatbot is always active and available to help users, no matter what time zone they are in. This allows you to create a chatbot flow that works for people all over the world.
A WhatsApp business API chatbot is not a "set it and forget it" tool, to sum up. You can make sure that your chatbot continues to be a dynamic and priceless tool for your company, continuously changing and expanding to meet the demands of your audience, with careful monitoring and planned optimization. In order to utilise the maximum potential of whatsapp business API chatbot and reap its benefits, MKonnect is the perfect solution for that. At MKonnect we take care of automated replies, instant messaging, FAQs and knowledge base and much more like multimedia support, order support and personalisation for you.