24*7 customer support on WhatsApp
Engage in real-time conversations with customers, offering prompt responses to their queries and concerns.
Set up automated replies to acknowledge customer messages, ensuring they receive an immediate response even outside of business hours.
Share frequently asked questions (FAQs) and a knowledge base to provide self-service options for customers to find answers to common inquiries.
Use multimedia capabilities to send images, videos, or documents to assist customers in troubleshooting or providing visual instructions.
Integrate a ticketing system with WhatsApp Business API to track and manage customer support inquiries effectively.
Route complex or specific issues to appropriate teams or agents, ensuring customers receive specialized assistance.
Assist customers with order-related inquiries, such as order tracking, cancellations, or returns, directly through WhatsApp.
Reach out to customers proactively to address potential issues or provide relevant information, enhancing the proactive support experience.
Utilize customer data to provide personalized support, addressing customers by name and tailoring responses based on their history and preferences.
